This policy will advise you of the following:
- What personally identifiable information is collected from you through the website, or on a call to us, how it is used and with whom it may be shared.
- What options are available to you regarding the use of your data.
- The security measures in place to protect the misuse of your information.
- How you can correct any discrepancies in the information.
Information Collection, Use, and Sharing
We may collect personal data from you in a variety of ways, including, but not limited to, visiting our website or filling out a form in connection with our services and features or resources we make available to our clients. Users may be asked for their name, email address, phone number or other relevant information as this is needed to respond to enquiries. Users may retract consent to the use and dispersion of this personal information at any time by contacting the Privacy Officer at the address below. Users may, however, use our website anonymously. We will collect personal data from customers only if they voluntarily submit this information to us. Our customers can always decline to provide personal data, except that it may restrict them from engaging in certain aspects of this website.
We may gather non-personal data about customers whenever they interact with this website. This may include the browser name, the type of computer and technical information about customers’ different channels of connection to this website, such as the operating system and the Internet service providers used.
How we use collected information
We may collate and use customers’ personal data for the following purposes:
- To improve customer service & the customer experience
Information you provide helps us respond to your requests.
- To send you correspondence to keep you up to date with your account
We may use information in the collective to understand how our customers as a body use the services and resources provided on our website.
- To respond to customers’ requests
We will use your data to reply to your inquiries and questions. We will not share your information with any third party outside of our organization, other than as necessary to assist you.
Your Rights to, and Authority Over, Information
You may opt out of any future correspondence from us at any time. You can contact us via the details given on our website and any given time for the following:
- See what data we hold for you, if any.
- Alter/amend any data we have about you.
- Have us remove any data we have about you.
- Express any apprehensions you have about our use of your data.
Where we are providing you with a debt solution, we will process your personal information to administer the services we provide. This may include contacting you where we may need further information, or sending you updates on the progress of the services we provide to you.
Where we provide ongoing services, we will normally require you to agree to the terms and conditions of the debt solution or service. These will set out how we will provide the services to you and where we will be required, under the terms and conditions, to process your personal information. For example, we would need to your share information with your creditors to enable us to set up and administer a Consumer Proposal or Bankruptcy.
Limits to Privacy
There are limits to privacy in order to protect people. The Credit Counselling Society will not release your personal data or what we discuss without your permission except in situations where we are legally obliged to protect you and/or others from harm. For example, we would be obligated to report information of the intention to carry out an act that could result in injury or death to others, or yourself, or if we obtain information that a minor has been or is at risk for abuse. We would also be legally obligated to comply with a court order. In these cases, the Credit Counselling Society will limit the dispersal of personal data to that which is necessary.
How we protect your information
We implement appropriate data collation, handling and processing practices and security procedures to protect against unauthorized access, modification, disclosure or deletion of your personal data, financial data and transaction information and data stored on our systems.
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